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Newcomers guide


CROISSY INFORMATION FOR NEW FAMILIES


© This welcome pack is the work of Victoria Wonham <wonham@mac.com>. All rights reserved. This welcome pack may only be distributed with the consent of the above-named Victoria Wonham and provided that no charge is made and the information about its origin remains intact. No warranty, contract or other commitment is given or implied. The information given aims to be as accurate as possible but there can be no liability whatsoever for any errors, omissions or changes. This pack is meant as a guide only and is not a substitute for your own enquiries.

Section 1 - Emergency Contacts               Click here
Section 2 - Croissy Rules & Regulations    Click here
Section 3 - Local Transport                      Click here
Section 4 - French Administration             Click here
Section 5 - Imported food  and services    Click here                     


 

 Section 1 - Emergency Contacts

 
Please note that you may be billed for the use of the Fire Brigade or SAMU but part/all of the cost may be reimbursed by SECU or by your insurance. For emergency calls from a mobile call 18 or 112

 Call 18 for the Sapeurs Pompiers (Trained Paramedics & Fire Brigade) which have the quickest and best personnel for a life threatening situation. They can deal
with serious accidents and cardiac arrests etc.

 Call 15 for SAMU (ambulance/less severe medical advice). (Also 01 30 84 96 00)

The SAMU duty doctor works closely with the emergency units of the local hospitals and will decide which personnel/ambulance to send depending upon the equipment and capacity at each of the hospitals. The receptionists may not speak English but they will find someone who does - the doctor usually understands English and will ask questions before dispatching the appropriate team - remain calm.

 Call 17 for Emergency Police

For local Croissy Police, contact Police Municipale, 3 ter boulevard F. Hostachy, Croissy_01 30 76 66 75 police@croissy.com This is a small office and has very short opening hours.

In Le Vesinet, there is also a large police station at 32 Blvd Carnot, 78110 Le Vesinet _01 30 15 76 60 which has longer opening hours.

 Poison Control Centre (24hr) , Anti-poison Centre, Hôpital Fernand-Widal, Tel_01 40 05 48 48. May not understand English so call SAMU (15) if you cannot understand them. Do not induce vomitting until you have sought medical instructions.

 SOS Medecins 24/7 for less urgent situations, if your own doctor is unavailable (even in the night). They will make house calls. (Families who’ve used this service have said that the charge has been around 50 euros)
For Yvelines (78) Tel _01 39 58 58 58
For Haute de Seine (92) & Paris (75) Tel _01 47 07 77 77

SOS Dentaire for dental emergencies, (also 24/7) Tel _01 43 37 51 00

SOS Help (English Language Crisis Line) (not an emergency service) Tel 01 46 21 46 46

 International Counselling Service _01 45 50 26 49 ICS located at American Church of Paris, 65 Quai d’Orsay, Paris 7e - marital & family difficulties, depression, stress (individual or group therapy).


Emergency Hospitals

Always phone & check opening hours first as some are daytime only and other smaller clinics may not have 24hr anaesthetist cover. Some hospitals even ‘close’ some services during the summer exodus. You will find that many doctors will understand and speak some English.

The Intercommunal Hospitals of St Germain-en-Laye & Poissy :

 Centre hospitalier de St Germain en Laye, 20 rue Armagis, 78100 St Germain en Laye _01 39 27 40 50 Ususally daytime emergencies only (8am to 8 pm) This hospital does tend to close many of its services during the French summer holidays, so telephone first. Tucked away in the back streets approx one block south of the market place (Marche Neuf).

 Hopital de Poissy, 10 rue du Champ Gaillard, 78303 Poissy _01 39 27 51 17 Night-time emergencies too. (For Poissy, take the N190 westwards from St Germain -en-Laye).

Centre Chirugical de Chatou (SA) 32 Ave Birmont, 78400 Chatou _01 30 15 62 62
A mini hospital - will do basics - stitches, broken bones, etc. but CHECK OPENING TIMES.
Hidden among side streets between Blvd Carnot, ave Etats-Unis and Henri Cloppet.

Centre Medico-Chirugical de l’Europe, 9 bis rue de St Germain 78560 Le Port Marly
Emergencies :_ 01 39 17 24 24 , Appointments :_01 39 17 22 22 Open 24 hr, but anaesthetist / anesthesiologist may not always be readily available in evenings, so check first. Just off the N13 not far from the Pyramids sports club and the Monte Cristo Chateau but not easy to find.

Hopital Mignot (centre Hospitalier de Versailles, 177 rue de Versailles, 78157 Le Chesnay _01 39 63 91 33 Emergencies_01 39 63 86 26. Generally equipped to deal with all emergencies at any time. Head from Croissy over the river and straight on in the general direction of Parly II.

Emergency room of American Hospital, 63 Boulevard Victor Hugo, Neuilly-sur-Seine (no paediatrics) _01 47 47 70 15 Please note that SECU may not reimburse expenses incurred here and if your insurance cover “pays 100 times SECU then you will still get nothing !! If you are lucky enough to get them to reimburse just a tiny amount then your insurance company may then start to reimburse something. Best to check your insurance cover / bank balance is adequate, before you start treatment.

Not for emergencies (for reference only) - British Hospital (Hopital Franco-Britannique Hertford, 3 rue Barbes, 93200 Levallois-Perret hbc.free.fr 

If your local chemist is closed, then it should display a notice stating which local chemist is open, failing which, the local police station will have a rota of chemists in your area who are open ‘out of hours’. The Croissy Police ‘box’ is often closed out-of-hours so try a larger police station such as Le Vesinet’s for the list failing which go to Pharmacie Derhy (open 24 hr), 84 Ave Champs Elysées, 75008 Paris.

Keep all prescriptions together with the peel-off sticky labels from all medicine / dressings’ boxes as you need these to reclaim expenses from SECU and your insurer.

 Gas, Electricity & Water Emergencies
   EDF Emergency / breakdown (Electricity) _08 10 33 30 92
   GDF Emergency / breakdown (Gas) _08 10 43 30 92
    Lyonnaise des Eaux Emergency / breakdown (Water) _08 10 87 98 79

 Section 2 - Croissy Rules & Regulations   

Mairie de Croissy, 8 ave de Verdun, 78290 Croissy s/Seine _01 30 09 31 00 /01 39 73 38 13
E-mail:webmestre@croissy.com 
Opening hours :- Mon 15h-17h ; Tues, Wed, Thurs, Fri 8h30-12noon and 13h30-17h ;
Also term-time Saturday mornings 8h30-12h for civil/registrar business. Civil business also 1st & 3rd Tues 13h30-20h (but not open in French school holidays)

Refuse Collections & the Environment
 Recycling - paper, tins & plastic bottles (but not plastic carrier bags) are recycled in the yellow topped bins whilst glass is collected in the grey containers with a dark green lid. If you are uncertain about an item’s recyclability then place it with your ordinary household rubbish (whether it be in simple black bin bags, or marron topped bins for some areas). ‘Green’ garden waste is also recycled (clippings and leaves are fine but no stones).
 Larger branches should be tied into liftable bundles. Garden waste sacks (‘sacs de dechets vegetaux’) are provided each Spring but you can also collect them from ‘les ateliers techniques’ 12 Grande Rue (08h30-12h00 and 13h30-17h30 every Wednesday and on Fridays at Croissy Accueil next to the Police Municipale at 3-ter boulevard F. Hostachy 9h00–12h00).

 Any items not collected on a Bank Holiday will be collected the next day. There are also monthly collections of ‘encombrants’ (large items less than one metre squared and liftable by the workmen) such as bedding, old bikes, carpets etc. If it’s too big or too heavy then it won’t be collected, to the annoyance of your neighbours ! Don’t be surprised if items disappear overnight: it is the French national sport to scour the streets looking for bargains.

• Croissy West (to the west of rue des Ponts and ave du General de Charles de Gaulle)
- household rubbish collections on Mon, Wed, Fri (Not 1st May)
- all the recyclables will be collected on Mondays
- all garden rubbish (from April to December) on Mondays.
- larger items (beds, carpet, etc.) 3rd Saturday of the month (very early !)
(leave out from 8pm the night before) (Not on Bank Holidays)

• Croissy East (to the east of rue des Ponts and ave du General de Charles de Gaulle)
- household rubbish collections on Tues, Thurs, Sat (Not 1st May)
- all the recyclables will be collected on Tuesdays
- all garden rubbish (from April to December) on Mondays.
- larger items (beds, fridges, etc.) 4th Saturday of the month
(leave out from 8pm the night before) (Not Bank Holidays)

• Poisons/Toxic items (paints, oil, chemicals etc.)
- take to the collection lorry on the Champion car park (at Croissy) from 8h30-12h30 on the 1st Sat. of the month (not on Bank Holidays)

• For really large items (over one metre squared) (free access upon proof of ID/domicile but limited to 3.5 tonnes). Contact the waste plant (la dechetterie) (01.39.68.65.35) at Carrieres sur Seine, 1 rue de l'Union. Open :- Mon 9-12h30 &13h30-17h, Tues-Fri 13h30-17h, Sat & Sun 9-17h.

• Grafitti (TAG)
A specialised firm cleans the town's walls once a month. If you need their assistance then complete a request form and leave it with the Secrétariat des Services Technique (01 30 09 31 17) at the Town Hall. Apparently, there is no charge - but check as it may depend on each area.

• Free Dog ‘Pooper-Scoopers’
You can collect free pooper-scoopers and mini-sacks from your local Mairie & the Police Municipale, 3 ter Blvd Hostachy, Croissy.

 Being a Good Neighbour :-

Use of Motorised Garden Equipment Allowed Mon-Fri 8h30-12h & 14h30-19h30; Sat 9h-12h & 15h-19h; Sun & Public holidays 10h-12h. Everything stops for Sunday lunch!

Brulage - Garden bonfires are only allowed :
Winter (1st Oct to 31st March) from 13h–17h
Summer (1st April to 30th Sept) from dawn until 11h, except Sundays and public holidays. (Presumably, so as not to spoil those al fresco suppers/aperitifs with friends, but a disaster for early laundry drying! )

 Elagage - Tree cutting It is your responsibility, whether a tenant or owner, to ensure that any trees, plants etc. on your property are not blocking the highway, pavement, electric cables, telephone cables or traffic signal cables or causing difficulties for neighbouring property. It is also your responsibility to clear the pavements bordering your property from leaves, snow etc. and to put down salt on any ice.

 Nettoyage de vehicules - Car washing It is not permitted to wash cars on the public highway, though the regulations say nothing about using your driveway. If you don’t have a driveway, you can use the car wash/jet wash at the Total petrol station, rue des Ponts, Croissy .

Stationnement - Parking (For all roads in Croissy and many other towns too) :-

 From midnight on the 1st to midnight the 15th of each month, park on the odd numbered side of the road (ie. outside nos 1, 3, 5,....)

From midnight on the 16th to midnight on the 30th/31st of each month, park on the even numbered side of the road (ie. outside nos 2, 4, 6,....)

To avoid a ‘slalom’, the changeover is supposed to be done between 20h30-21h00 on the last evening of the relevant fortnight. Some leeway is generally given until early mid-morning of the first changeover day but thereafter, the police are out in force and you will get a parking ticket if found on the wrong side on the wrong day. However, a few roads (eg. ave de Verdun & rue de l”Ecluse) have fixed painted, parking bays which should be used whatever day of the month. You are only allowed to park half on and half off the pavement if there are white lines on the pavement indicating this.

Town Centre Parking Zones (Croissy) - two zones effective 9h-19h Mon-Sat inclusively :-
•Red Zone Spaces - free parking limited to 20 minutes (Blvd Hostachy)
•Blue Zone Spaces - free parking limited to 90 minutes (Blvd Hostachy, some of Ave Foch)

Note, on market day (Fri & Sun)between 5h30-8h30 & 12h30-13h30, only the traders’ vans are allowed to park on the even-numbered side of Blvd Hostachy (ie alongside the stalls-side, for loading and unloading etc).

Please note, the underground car park on Boulevard Hostachy near the BNP also falls within the zoning rules but there is plenty of free parking under the trees near the church. The town provides parking discs to residents and non-residents alike. They are available from the local police office, the town hall and many of the shops (eg. the florist, mini green grocery etc.) Standard discs can be used for the blue zone.

Parking Fines for non-compliance and payment :-
• 11 euros for failure to use a disc or overstaying the maximum duration
• 35 euros for parking on pavements, pedestrian walkways, bus stops or any other inconsiderate parking
• 135 euros for illegally parking in a space reserved for disabled drivers

If you do get a parking ticket, you take it to the Tabac in blvd Hostachy and purchase a parking fine stamp for the amount indicated on the ticket. You stick this to the parking ticket, put a postage stamp on it and pop it into the post box across the road at the Post Office. 
 

Section 3 - Local Public Transport


 The local bus Ligne 7 (run by C.G.E.A. bus group) runs from La Celle St Cloud station (SNCF – Gare St. Lazaire) to Chatou-Croissy Station (RER Line A). You can buy a ‘carnet’ of bus tickets from the Tabac in Croissy village. This costs a little less than paying the driver, though this is also possible – but try to have change! From La Celle St. Cloud terminus you can then take the bus to Parly II or to Versailles.

 Ligne 6A, 6B, 6C a circular route only (run by bus En Seine) to Le Vesinet Centre and can be picked up at stops along Rue de l’Ecluse from Chemin du Ronde. You can use your Carte Orange on all the buses. Fares are staged and each stop has a name. Check their websites C.G.E.A and bus en Seine for route timetables. Both lines run from around 6am to 9pm. For those staying nearer the west side of Croissy beside the senior school it will probably be easier to go to Le Vesinet Centre RER station - pick-up/drop off is easy at the Croissy side of the RER line and parking costs approx 1.90 euro for 4 hours or 3.10 euro for 24 hours, free on Sundays, Mondays and holidays. Parking is very easy there, you can park at the ‘PAYANT’ all along the trackside. Other areas are (Zone Verte) and you must then get a parking permit (max 6 hour stay).

 If you drive into Paris centre then you may need to buy a parking card (from a Tabac) which is a bit like a phone card, as many parking meters no longer take cash for tickets. You put your card into the parking machines and it deducts credit according to the amount of parking time you request.

If you go to Paris regularly there are special deals available on the trains – check at the station. Don’t forget in Paris, metro tickets can be used on the buses as well as the trains. Maps of RER & Metro are available at all stations. Your RER ticket is valid until you leave either the Metro or RER station. www.citefutee.com can help you plan all your local trips in Ile de France. Also, www.sncf.com to assist with all long distance travel and Eurostar, Thalys and TGV sites.

Section 4 - French Administration

 Tax Office (for payments) 6 ave d’Aligre, Chatou _01 34 80 90 22 Mon-Fri 8h30-12 & 13-16h15 (but Fri 16h)

 Hotel des Impots 22 bld de la Paix (Z.U. Bel Air) 78100 St.Germain-en-Laye _01 30 87 36 00

 Sous Prefecture, 1 rue du Panorama, 78100 St.Germain-en-Laye _01 30 61 34 00
www.yvelines.pref.gouv.fr

 Caisse d’Allocations Familiales, 2bis du Prieure, 78100 St Germain-en-Laye _08 20 25 78 10 www.caf.fr

 Employing Staff - Holiday Pay and the "chèque emploi sevice"(see www.ces.urssaf.fr)

I know of some ladies who have a cleaner for just a couple of hours a week - some pay when they are on holiday and others don't, whilst others pay half. I guess the answer depends on what you agreed when you hired them (if you remembered to ask) and how much you value your cleaner !

However, a French friend with a 'legally employed' cleaner gave her opinion :-

For me, housecleaners are like any other workers in France : I pay the person who works for me five weeks of paid vacation per year; one week at Christmas, and four weeks in the summer. One summer, my cleaner couldn't go away, and I paid her "double", in other words, I paid her for the hours she actually worked and then gave her a "tip" of the four weeks' summer holiday pay that I would have given to her had she been able to go on her summer holiday. Theoretically, if you pay with "chèque emploi service", which is what I do, all the taxes are computed by the State and debited from your account . A pre-paid 10% vacation pay is included, but I give her these five weeks annual vacation anyway.....she's great and has been with me for over 12 years, and I really value her."

The "chèque emploi sevice" is the easiest way to employ someone "legally" and not "au noir" (illegally). This is especially important if the person who works for you has an accident as that person is then totally protected. It also allows the person to get unemployment or retirement benefits. In addition, there can be some tax benefits for the employer as payments can be used when computing allowances/your own tax liability. Finally, and maybe the best of all, is the fact that all the complicated forms are processed automatically by the URSSAF, and the deductions are taken automatically from your account. The system can also be used for the people you hire for gardening and babysitting. For full details, check out www.ces.urssaf.fr

 Register to Vote in the UK

Are you British? Register to vote (depending upon the total length of your absences abroad) in the next UK general election by going to www.aboutmyvote.co.uk

Registration may take as long as 2 months

Section 5 - Imported food  and services

As well as its charming local market (Fridays and Sundays), Croissy benefits from a wide variety of shops.
These range from small specialised "traiteurs" such as the Italian delicatessen and the numerous bakers and butchers, who are happy to take specialised orders, to the small mini-marts in the high street such as Lidl and Casino, and the larger supermarket, Champion with its range of international products (British, Asian, Spanish and Portuguese etc).
Our local shopkeepers are also used to having international customers and are often delighted to advise on the best ways to prepare and cook their products should you be unfamiliar with the cuts of meat or the items on offer - it's also a good opportunity to practise your French !

Don't forget all services can be found www.pagesjaunes.com  (code postal means zipcode 78290)

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